The Role of Leadership quality managment project, homework help

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 3 new cited references.

300-400 WORDS.

    • Week 2: The Role of Leadership (300–400 words)
      • Research and summarize senior
        management’s role in successful quality improvement programs. Be sure to
        use real, researched examples to demonstrate your points. The Baldrige
        Award site list of recipients could be a good resource for examples.
      • In general, identify
        senior management’s specific role in these large-scale strategic quality
        programs? Cheerleader? Role model? Decision maker? Resource provider?
        What else?
      • Why must firms adopt the
        identified roles? What is the risk of not using the roles?
      • Indicate how senior and
        middle management should derive the metrics to use to monitor and
        communicate performance?

3 new
cited references.

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