3 new cited references.
- Week 2: The Role of Leadership (300–400 words)
- Research and summarize senior
management’s role in successful quality improvement programs. Be sure to
use real, researched examples to demonstrate your points. The Baldrige
Award site list of recipients could be a good resource for examples.
- In general, identify
senior management’s specific role in these large-scale strategic quality
programs? Cheerleader? Role model? Decision maker? Resource provider?
- Why must firms adopt the
identified roles? What is the risk of not using the roles?
- Indicate how senior and
middle management should derive the metrics to use to monitor and