write 250–300 words that respond to
the following questions with your thoughts, ideas, and comments. This will be
the foundation for future discussions by your classmates. Be substantive and
clear, and use examples to reinforce your ideas.
Discuss the following points
regarding the total quality management concept:
- Discuss personal experience in regard to quality
- If you have no experience, you should gain some from
friends or work colleagues or—as a last resort—news articles.
- If news reports are used, references and in-text
citations must be provided.
- What has led to the more comprehensive strategic view
about total quality management?
- Why did some quality initiatives fail?