View the Malcolm Gladwell video, Malcolm Gladwell on Innovation, about today’s customers desiring partnerships. How does employee empowerment aid in building partnerships between companies and their customers? Describe why the structure of an Agile Organization might meet the goal of empowerment and partnership. Provide an example from your experience as an employee or customer. Construct your answer from the theories you’ve learned.
Click here for the Malcolm Gladwell on Innovation transcript
Your initial post should be at least 200 words in length. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.
Must Reference and cite:
(Video) Gladwell, M. (Speaker). (2011). Malcom Gladwell on innovation. [Web Video]. Retrieved from http://www.youtube.com/watch?v=wg0Zg8-2_Jo
(Chapter Attached) Weiss, J.W. (2016). Organizational Change (2nd ed.). San Diego, CA: Bridgepoint Education, Inc.
Review the two peers’ posts separately below. Compare your experiences with each peer and identify lessons you can apply in your future work. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.
Peer 1: TW
Empowerment in the business environment means that the management and employees work hand in hand with each other. This helps to enhance productivity in the workplace and help them to achieve all goals set forth by the company. Empowerment gives the employees higher levels of decision making right along with the managers. As Weiss stated, “Empowerment involves giving employees greater autonomy and responsibility.” Agile Organizations is one that can quickly react to changes in the market. (Weiss, 2016) This type of organization is built for continuous delivery for companies. They also are influenced by social networks from sales and services. These types of organizations demand for delivery of unique value and targeted communities. Businesses must change their outlook so that it can accompany the culture that it is involving. You want to make sure that you are meeting the customers demands as well as their needs. By meeting their demands you are generating profit for the company and keeping the customer satisfied. This will also help you to get more customers because your previous clients will tell their friends and family and they will in turn tell their family and friends helping you to succeed.
Reference: Weiss, J.W. (2016). Organization Change (2nd ed.). San Diego, CA: Bridgepoint Education, Inc.
Peer 2: JM
How does employee empowerment aid in building partnerships between companies and their customers?
As discussed in the prior chapter to define empowerment you would see a shift in one’s expectations. For instance, an employee may feel that they are more empowered if given more responsibilities in their position and also the ability to make more decisions (Weiss, 2016). Now once we have the ability to make more decisions and gained responsibilities we must look into building a rapport with the clients or customers that utilize our business. When a company or corporation gains the respect and trust of the consumer the growth of the business can become immeasurable. The employees are the First point of contact with the customers so how they provide customer service and ensuring the request of the customer is fulfilled in a timely fashion, this is how the business is perceived. If a customer is given bad service, they can tell a friend and/or family member and the negative view of the business can spread just by word of mouth. The goal is to have repeat customers and for those customers to bring in new business just from prior customer reviews.
Describe why the structure of an Agile Organization might meet the goal of empowerment and partnership.
An Agile Organization can be defined as “one that can quickly react to changes in the market” (Weiss, 2016). Agile organizations are able to see the trends in their respective markets and stay ahead of competitors. This is essential in businesses today because consumer needs change very rapidly in order to stay competitive and keep customers coming back.
Provide an example from your experience as an employee or customer. Construct your answer from the theories you’ve learned.
When I first started working at the 59th MDW I was told what our mission was and what my goals should be. This made me have to change the way we kept track of decorations as the current way was outdated and did not contain the information that was requested by the new commanders. I was able to change the tracking device for the wing based on knowing what the commanders wanted to see in the weekly staff meetings thus keeping my customers (the commanders happy).
Weiss, J.W. (2016). Organizational Change (2nd ed.). San Diego, CA: Bridgepoint Education, Inc.