imagine that you are a member of the HR department of a small retail company, assignment help

Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee customer
service training class for all new employees.  

Write a six to seven (6-7) pages paper in which you:

1. Justify the use of a needs assessment of your company’s proposed employee
   customer service training, stressing five (5) ways in which such an assessment
   would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the
   method of training (i.e., presentation, discussion, case study, discovery, role
   play, simulation, modeling, or on-the-job training).  
3. Justify why you selected the training method that you did. 
4. Propose two (2) ways to motivate an employee who has no interest in
   attending a training class.
5. Develop a survey to collect feedback from the employees who attend the
   training.
6. Use at least three (4) quality academic resources in this assignment. Note:
   Wikipedia and other Websites do not qualify as academic
   resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch
  margins on all sides; citations and references must follow APA or
  school-specific format. Check with your professor for any additional
  instructions.
• Include a cover page containing the title of the assignment, the student’s
  name, the professor’s name, the course title, and the date. The cover page and
  the reference page are not included in the required assignment page length