imagine that you are a member of the HR department of a small retail company, assignment help

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Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee customer
service training class for all new employees.  

Write a six to seven (6-7) pages paper in which you:

  1. Justify the use of a needs assessment of your company’s proposed employee
    customer service training, stressing five (5) ways in which such an assessment
    would expose any existing performance deficiencies.
  2. Develop a customer service training implementation plan and determine the
    method of training (i.e., presentation, discussion, case study, discovery, role
    play, simulation, modeling, or on-the-job training).  
  3. Justify why you selected the training method that you did. 
  4. Propose two (2) ways to motivate an employee who has no interest in
    attending a training class.
  5. Develop a survey to collect feedback from the employees who attend the
  6. Use at least three (4) quality academic resources in this assignment. Note:
    Wikipedia and other Websites do not qualify as academic

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch
    margins on all sides; citations and references must follow APA or
    school-specific format. Check with your professor for any additional
  • Include a cover page containing the title of the assignment, the student’s
    name, the professor’s name, the course title, and the date. The cover page and
    the reference page are not included in the required assignment page length

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