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  • A Service Department with complaints from 7% of its customers.

Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:

  • Build the justification for a quality improvement plan.
  • Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
  • Design an output-control and measurement approach to improve process performance.
  • Evaluate different process-improvement and management approaches.
  • Justify a recommended process-improvement approach.
  • Develop an input-measurement and management approach.
  • Develop a supplier-management approach to improve input and supplier quality.
  • Propose your customer-focused recommendations in your summary or conclusion.

You improvement plan must incorporate at least three scholarly sources in addition to the course text.

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