External information in an organization, Management questions help

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1.

Information that originates outside the
organization is known as external information. Which of the following is/are
example(s) of external information in an organization?

(a)  Daily receipts and expenditures

(b)  Salesperson Quotas

(c)   Descriptions of customer satisfaction
with products and services

(d)   Quantity of an item in hand or in
inventory

(e)  Cost and selling price of the company’s
item.

2.

Which of the following decision-making models
emphasizes short-run solution of a problem rather than long-term goal
accomplishment?

(a) Rational model (b) Satisficing model
 (c) Incremental model  

(d) Garbage-can model (e) Decision tree.

3.

Sofia works in one of seven research and
development departments at General Automobile Corporation. This would suggest
that General Automobiles has a

(a) Functional structure  (b) Divisional
structure (c) Flat structure

(d) High degree of centralization  (e) Tall
structure.

4.

Which of the following information processing
systems gives the output in the form of summary and exception reports that
are useful to the managers?

(a) Decision support system  (b) Management
information system

(c) Office automation system  (d) Transaction
processing system

(e) Executive support system.

5.

In which of Likert’s four systems of leadership,
managers do not have complete confidence and trust in subordinates but nevertheless,
solicit advice from subordinates while retaining the right to make final
decision?

(a) Participative leadership style  (b)
Benevolent-authoritative leadership style

(c) Consultative leadership style  (d)
Exploitative-authoritative leadership style

(e) Trait theory of leadership style.

6.

Performance appraisals are important in an
organization because they

I.  Provide systematic judgments to support
promotions.

II.  Provide a basis for coaching.

III.  Provide a basis for counseling.

IV.  Let subordinates know where they stand
with the boss.

(a) Only (I) above  (b) Only (II)
above   

(c) Both (I) and (IV) above  (d) (I), (III)
and (IV) above 

(e) All (I), (II), (III) and (IV) above.

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