Discussion: Using Process Maps for Quality Assessment and Improvement

A process map is a visual representation that illustrates activities and practices as they occur, which serves as a valuable resource for identifying trouble spots. It is important to note that process maps can also be used for evaluation after an intervention has been implemented. For instance, looking at a process map following an intervention may help leader-managers to note discrepancies between what was planned and what is actually being practiced, or to see that a process has in fact improved, even if the outcomes have not met the targets.

In this Discussion, you examine how process mapping could be applied to your Course Project.(My course project is about mercy hospital,and the selected quality issue was health care inequities).Please prepare this process map accordingly.

To prepare:

• Review the Learning Resources, focusing on the use of process maps for improving quality and safety.
• Bring to mind your work on your Course Project thus far. How could you use a process map to diagnose problems and inform strategies for improvement? In addition, think about how using a process map could inform and enhance your data collection efforts.
• Conduct additional research on this topic to support your thinking.

By Day 2

Post an explanation of how using a process map could inform and facilitate quality assessment and improvement, including data collection efforts, related to your Course Project. Support your response with evidence from the literature.